Return & Refund Policy

Last Updated: 02.09.2026

At Radhe Creation, we carefully inspect and securely pack our products before dispatch. We want every customer to receive their order in good condition.

This Return & Refund Policy explains when a product can be returned, replaced or refunded.

1. Eligible Returns

A return or replacement request may be accepted in the following situations:

  • The product received is damaged during transit.

  • The product received is defective.

  • The wrong product has been delivered.

  • An item is missing from the order.

For damaged, defective or incorrect products, please contact us within 48 hours of delivery.

2. Unboxing Video

For damaged, defective or incorrect products, customers are strongly advised to record a clear unboxing video from the opening of the package until the product is fully inspected.

The video should clearly show:

  • The outer packaging

  • Shipping label

  • Package condition

  • Product received

  • Any damage or defect

This may be required to verify the return or replacement request.

3. Products Not Eligible for Return

Returns may not be accepted for:

  • Products damaged after delivery due to improper handling

  • Products that have been used, altered or modified

  • Products without their original packaging, where applicable

  • Products damaged due to customer negligence

  • Products returned without prior approval

  • Products where the return request is made after the applicable return period

Spiritual and vastu products are sold as physical products for spiritual, traditional, decorative and/or vastu purposes. Any traditional or spiritual descriptions associated with a product should not be understood as a medical or financial guarantee.

4. Return Request Process

To request a return or replacement, contact us at:

Email: info@radhecreation.online
WhatsApp: 6354720067

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs of the product

  • Unboxing video, where applicable

Our team will review the request and inform you whether it qualifies for return or replacement.

5. Replacement

Where a product is found to be damaged, defective or incorrectly supplied, Radhe Creation may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, as applicable.

6. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the applicable payment gateway and banking timelines.

For Cash on Delivery orders, any approved refund will be handled through an appropriate method communicated by our customer support team.

7. Shipping Charges

Original shipping charges may be non-refundable unless the return or refund is due to an error on our part, a damaged product, a defective product or another situation covered by this policy.

8. Cancellation

Order cancellation requests should be made before the order is shipped. Customers may request cancellation by contacting us through email or WhatsApp. Once an order has been shipped or handed over to the courier, cancellation may not be possible and the customer may need to follow the applicable return process.

9. Refund Processing Time

Once a refund is approved by Radhe Creation, the refund will generally be initiated within 5–7 business days. The actual time for the amount to reflect in the customer’s account may vary depending on the payment gateway, bank or financial institution.

10. Contact Us

For return, replacement or refund-related questions:

Business Name: Radhe Creation
Email: info@radhecreation.online
WhatsApp/Mobile: 6354720067
Business Address:

I-404, Ashray Residency
Tragad Road, Chandkheda
Ahmedabad, Gujarat – 382470
India

Radhe Creation reserves the right to verify each return, replacement or refund request before approving it.Radhe Creation reserves the right to verify each return/refund request before approving it.

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